Working at Donor Network of Arizona (DNA) is more than organ, eye and tissue donation and transplantation. We work in the field of generosity, facilitating the selfless gifts of organ, eye and tissue donation to save and heal lives.
DNA employees use their unique talents to make the most of every situation, every opportunity and every donation. Each position at DNA plays an important role in the donation process while honoring the legacy of donors and celebrating the renewed health of recipients.
We are looking for dedicated individuals, excited to be a part of our culture!
Our Core values support our vision, shape our culture, and reflect who we are. Through Positive Energy, Passion and Eagerness we:
- Respect, support and encourage others
- Demonstrate a “can-do” attitude
- Seek solutions and offer suggestions for improvement
- Demonstrate pride and enthusiasm for our mission and take ownership for our actions
- Make the most of every opportunity
- Exhibit a commitment and dedication to the gift of donation
- Embrace challenging opportunities
- Demonstrate initiative; willing to take the first step
- Engage in the culture of DNA
To view our openings, click here.
Click here to download and complete an application. To apply, fill out the form below!
Having trouble? Email your application and resume to Human.Resources@dnaz.org.
Please contact Human.Resources@dnaz.org for more information.
Positions are based in Phoenix, AZ unless otherwise notated in the position title or description.
We are currently hiring for the following positions:
Donor Support Coordinator-Referral & Donor Screening Services Department:
This Donor Support Coordinator must possess a strong desire to help others and be comfortable frequently working with families over the phone at their most devastating time of loss. Our ideal candidate is someone who thrives in working as part of a team of professionals dedicated to on-going learning with one another in a collaborative style. Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet. Because of the nature of the work, this person must have proven experience in managing and resolving conflict in a positive way. You must possess excellent communication and relationship-building skills. Working knowledge of various cultures and their beliefs as well as experience with diverse populations is a real benefit.
The Donor Support Coordinator screens patient medical and social history with nurses, family members, administrative personnel and technicians; donor case management, customer service, adherence to policy, bulletins and advisories; document accurately, thoroughly, timely, and professionally according to department procedures; coordinates and dispatches technician teams; Obtains and verifies the legal consent. Communicates and guides next of kin family members providing information about the gift of donation immediately after the loss of a loved one.
• Bachelor’s Degree or higher
• Excellent verbal communication and written skills
• Basic computer literacy with a minimum typing speed of 25 wpm
• Definitive Team Player
• Knowledge, work, and life experience to connect with families in a meaningful way
• Must demonstrate and draw from experiences, this is not an entry level
Clinical Reporting Analyst-Data Intelligence Department:
This position is responsible for supporting clinical operations and organizational objectives by creating high quality, complex and timely reports and dashboards through the use of SQL and the use of BI tools, such as SSRS and DundasBI. This position delivers relevant and actionable insights through the analysis of various data sets related to organ and tissue donation processes and outcomes and is responsible for adhering to all established standard operating procedures, federal, state, and association regulations.
- Knowledge of SQL language or C#
- Knowledge of DUNDAS, Tableau, or PowerBI tools
- Knowledge of statistics
- Data Analysis: Delivers relevant and actionable insights through the analysis of various data sets related to donation process and outcome trends.
- Data Reporting: Creates high quality, complex and timely reports, visualizations, dashboards, and documents.
- Data Assimilation: Assists departments with the use of available information delivery alternatives
- Responsible for working collaboratively and maintaining open communication with others throughout DNA.
- Bachelor’s Degree in statistics, mathematics, data analytics, economics or other related field, or equivalent work experience
- 2 -3 Years’ experience in report writing using SSRS or equivalent.
As a the Receptionist you will be responsible for providing an exceptional greeting and welcoming our guests, visitors and or vendors while offering them information needed on their visit or beverages while they wait. The receptionist will provide a warm greeting via telephone while answering or referring to incoming inquiries. The Receptionist will also direct visitors by maintaining employee and department directories and by giving the visitor instructions. Maintain DNA security by following given procedures, for instance; monitoring logbook; issuing visitor badges; maintaining a neat, clean, safe and orderly receptionist common area, sorting and distributing mail daily. As a receptionist you will also provide general office support with variety of clerical activities and related tasks. Professionalism is a must as the receptionist is the first representation of Donor Network of Arizona!
- Bi-lingual (preferred)
- Ability to be positive and welcoming to all visitors and employees daily
- Exemplary communication skills
- Demonstrable empathy, patience and consistency
- Exceptional Work ethic – Follow through if given a task
- Professional presentation in a business casual setting
- Full view of the customer experience – self awareness
- Seamless Adaptability / flexibility to all situations within work area
- Maintain filing systems and logs, manually and electronically
- Organized work flow to create great efficiency
- Working with outgoing mail and postage in timely manner
- Ability to multi –task on phones, mail, office orders, incoming visitors and employees.
- Excellent time management skills
- High School Diploma or Equivalent
- Working knowledge of Windows environment
- Microsoft Word, Microsoft Excel, and Microsoft Power Point
- Light physical effort (lift/carry up to 20 pounds), occasionally lifts supplies/equipment
- Excellent attendance and punctuality
Donor Program Development Coordinator-Tucson:
The Donor Program Development Coordinator is responsible for maximizing the total number of donors recovered for transplant in Arizona through the implementation of a development and education process at assigned hospitals. This position works collaboratively with hospital medical, nursing, ancillary departments; in addition to Organ Recovery, Tissue Recovery and other DNA departments as necessary in the planning, design and maintenance of educational and quality assurance programs related to donation.
Responsibilities are to be carried out in a fashion that reflects DNA’s comprehensive/full-service approach to donation with attention to priority management based upon donor potential.
- Positive and professional communicator/collaborator
- Developing and maintaining constructive relationships
- High visibility traits in working environment
- Facilitation of quality assurance programs, training and presentations
- Clinical/hospital relationship experience
- Identifying triggers for potential organ donation and ensuring hospital education
- Self-driven/motivated individual to work with assigned hospitals
- Organization-focus on multiple projects at once
- Detail oriented-providing quality feedback and ensuring accuracy
- Bachelor’s degree or equivalent experience
- 2-3 years’ experience-sales, education, clinical, healthcare administration
- Share on call responsibilities with other coordinators.
Organ Referral/Preservation Coordinator-Organ Services Department:
As an Organ Referral/Preservation Coordinator you may play a dual role and be responsible for maximizing the organ referral and evaluation process in collaboration with the advisor on call (AOC), organ recovery coordinator (ORC), donation and family advocate (DFA), hospital staff, physicians, and medical director as needed. Primary role will be in organ allocation/preservation.
The ORPC is responsible for responding to heart beating ventilated referrals, assessing organ donor suitability, and enhancing the donation process. The ORPC is responsible for maintaining donor records, assisting hospital development with post-donor hospital communication, providing donor family support, and communication in conjunction with donor family advocate services.
For potential organ donors, the ORPC is responsible for facilitating family approach regarding donation and obtaining informed consent, in collaboration with the ORC and DFA staff if available, as well as performing the medical and social history interview. Also, informing the donor family of donor designation and providing support to the family to proceed with the donor’s wishes. This includes collaborating with hospital staff to determine appropriate timing for family counseling and approach.
The ORPC may also be responsible for the procurement, preservation and packaging of cadaveric organs in the operating room on heart beating and asystolic donors. Performs pre-recovery lymph node biopsies on cadaveric organ donors. Conducts machine preservation of kidneys taken from asystolic donors.
- Excellent human relations and oral/written communication skills
- Provides hospital development education, OR and/or referral response
- Shows clinical, communication, and professional growth
- Answer telephones
- Input data into computer programs
- Maintain logs
- Maintain patient charts
- Ability to support Donor Network’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, dedication, personalization, commitment to our community, accountability, and ownership.
- 3 ‑ 5 Years, tissue/ocular recovery
- Bachelor’s Degree preferred or medical certification, Licensure/Registration, Surgical Technician, Associate’s Degree, EMT-P, LPN, RT,RN, previous OPO experience, previous ocular or tissue recovery experience.
- Operating room / Surgical scrub or medical field/medical terminology field
- 2 ‑ 3 Years surgical experience
- 1 year experience in the medical field/medical terminology or new graduate RN.
- Shares 24-hour “on-call” responsibility on a rotating basis with other organ recovery coordinators.
- Responds within the established timeframe to potential donor referrals.
- Carries a functioning mobile phone while on call.
- Is prepared on a daily basis, with all of the necessary supplies, to perform and complete organ donor cases when on call.
- Owns or has unlimited access to a motor vehicle while on call.
*Donor Network of Arizona offers a competitive salary and benefits, but more importantly offers work in a field that touches lives every day as we connect the generosity of donors to those in need.