Discover resources available to our donor families for honoring loved ones who shared the gift of life.

Careers

Working at Donor Network of Arizona (DNA) is more than organ, tissue and cornea donation and transplantation. We work in the field of generosity, facilitating the selfless gifts of organ, tissue and cornea donation to save and heal lives.

DNA employees use their unique talents to make the most of every situation, every opportunity and every donation. Each position at DNA plays an important role in the donation process while honoring the legacy of donors and celebrating the renewed health of recipients.

We are looking for dedicated individuals, excited to be a part of our culture!

Our Core values support our vision, shape our culture, and reflect who we are. Through Positive Energy, Passion and Eagerness we:

  • Respect, support and encourage others
  • Demonstrate a “can-do” attitude
  • Seek solutions and offer suggestions for improvement
  • Demonstrate pride and enthusiasm for our mission and take ownership for our actions
  • Make the most of every opportunity
  • Exhibit a commitment and dedication to the gift of donation
  • Embrace challenging opportunities
  • Demonstrate initiative; willing to take the first step
  • Engage in the culture of DNA

Click here to download and complete an application. To apply, fill out the form below! 

Having trouble? Email your application and resume to Human.Resources@dnaz.org.

  • Accepted file types: pdf, doc, docx, txt.
  • Accepted file types: pdf, doc, docx, txt.

Please contact Human Resources for more information.

Positions are based in Phoenix, AZ unless otherwise notated in the position title or description.

We are currently hiring for the following positions:

 

Associate Director of Donation and Family Advocate Department:

Donor Network of Arizona (DNA)is looking for a person who takes each donation conversation with a potential donor family as a matter of life and death.  This leader will have vision and drive and an insatiable appetite for learning and teaching along with the desire to delve deeply into the mission and meaning of donation.  This individual above all will be able to powerfully articulate the “why” of donation and must be an excellent communicator.

This position requires someone who seeks constant improvement and the expansion of skill set for self and staff, with the idea of building a dedicated and cohesive team committed to making the most of every donation conversation and every meeting with a potential donor family.  The optimal candidate will continually inspire this team consisting of a manager and Donation and Family Advocates.

This person will be emotionally resilient, positive, genuine, compassionate, intuitive, self-aware and mission driven.  He/she will have strong mentoring skills with a hands-on work ethic involved in the day-to-day operations serving as advisor-on-call to staff and going out to work with families to keep skills current.  This associate director will also be comfortable, confident, and conversant with data so as to identify trends and move the department in new directions.  Above everything else, this candidate will be able to keep the focus on donation as a human endeavor connected to values, beliefs, and core identity.  This person is always mindful of the circumstances under which we meet families and just as mindful of the healing elements that donation brings to a family.

Essential Duties & Responsibilities :

  • Creates precise goals and objectives for Donation and Family Advocates (DFAs) in accordance with strategic plans, Association of Organ Procurement Organizations (AOPO) standards and Center for Medicare and Medicaid Services (CMS) guidelines.
  • Stays current on latest developments in the behavioral sciences and ensures they are brought into the practice of DFAs.
  • Interacts with and engages DNA leadership to achieve short- and long-term goals.
  • Uses statistical analyses to understand and explore trends through the proper application of statistical tools and data management and works collaboratively with manager of data intelligence.
  • Plans and conducts annual authorization trainings for all organ department staff.
  • Provides on-going authorization training at organ staff meetings in conjunction with director of organ clinical services.
  • Remains current on Revised Uniform Anatomical Gift Act (UAGA) and conducts education for all staff on legal requirements for authorization.
  • Reviews the donor activity throughout the day to ensure proper assignment of DFAs and timely conversations with families on potential cases, all while collaborating with the organ advisor on call.
  • Analyzes conversation dynamics in real time and provides mentoring, feedback and support to DFAs.
  • Regularly joins in the daily morning and evening shift report conference calls.
  • Leads weekly DFA conference calls using these sessions to deepen skillsets.
  • Goes out to hospital in real-time to supervise, mentor and observe DFAs.
  • Is present at hospitals on challenging cases to provide support and guidance to DFAs and represent DNA to hospital staff and administration.
  • Hires and trains new DFAs and provides ongoing education and training for current staff.
  • Maintains the essential functions of a DFA including knowledge, skills, abilities and facility with iTransplant.
  • Ensures DFAs are knowledgeable of multicultural aspects of populations served in Arizona.
  • Is a resource to hospitals able to provide education on communication, donation conversations and DNA’s philosophy of donation.

Minimum Job Requirements:

  • BS or BA degree required; Masters preferred
  • Five (5) years of experience in management
  • Five (5) years of experience in an OPO required
  • Ability to utilize interpersonal communication skills to motivate individuals
  • Ability to analyze and interpret data
  • Demonstrated leadership ability
  • Strong public/professional speaking skills
  • Excellent communication, interpersonal, and problem solving skills
  • Ability to interact effectively and diplomatically with interoffice personnel, donor hospitals, hospital staff, donor families, and the public
  • A work ethic exhibiting accuracy, integrity, and professionalism
  • Preferred experience in the areas of crisis intervention and work with families in trauma and grief situations

Multicultural Outreach Co​ordinator:

Click here to apply for the Multicultural Outreach Coordinator!

As a Multicultural Outreach Coordinator, you will promote and increase the number of organ and tissue donors by maximizing public education and donation registration with multicultural audiences. This position is responsible for networking with community organizations and support groups and coordinating cultural outreach programs, including a multicultural committee.

The Multicultural Outreach Coordinator will lead the multicultural committee to identify ways to reach multicultural audiences and increase registrations. They will coordinate multicultural outreach signature programs/observances including: ECHO, Hispanic Heritage Month, National Donor Sabbath and others as identified. The successful candidate will develop efforts to reach multicultural audiences including African American, Asian Americans, Hispanic/Latino, Native American and LGBTQ+ community. The role will consist of Recruitment and training of Spanish-speaking and bilingual volunteers. Translations for social media, design projects, media stories, newsletters, blog posts, etc. They will assist as needed with fulfillment of Spanish-language media requests including email, phone calls, pitches, on-camera interviews, etc.

Requirements:

  • Associate or Bachelor’s degree in communication, education, public relations, etc. and/or equivalent experience in public relations/communications.
  • The ability to attend events and activities that may occur outside of normal business hours.
  • Occasional travel throughout the state and possible overnight stays.
  • Minimum 1-3 years equivalent work experience.
  • Fluent in Spanish – speaking and writing.

Skills:

  • Public speaking and presentation skills.
  • This position requires a proactive team player who must uphold the mission, vision and values of the organization.
  • Effective communication skills-both written and verbal, in English and Spanish. This includes public speaking and presentation skills.
  • Organized and can perform responsibilities in a professional manner.Proactive team player who must uphold the mission, vision and values of the organization.
  • Ethical and effective interpersonal skills.
  • Professional appearance and ability to maintain confidentiality of information.
  • Analyze and assess situations and create solutions to problems.

Physical Requirements:

Moderate physical effort (move/lift/carry up to 35 pounds); Occasional standing/walking; Occasional prolonged standing/walking; occasionally lifts supplies/equipment; Boxing and shipping of materials

Donor Support Coordinator-Referral & Donor Screening Services Department:

Click here to apply for the Donor Support Coordinator!

  • click above to apply this position requires a cover to be submitted upon applying.

This Donor Support Coordinator must possess a strong desire to help others and be comfortable frequently working with families over the phone at their most devastating time of loss. Our ideal candidate is someone who thrives in working as part of a team of professionals dedicated to on-going learning with one another in a collaborative style. Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet. Because of the nature of the work, this person must have proven experience in managing and resolving conflict in a positive way. You must possess excellent communication and relationship-building skills. Working knowledge of various cultures and their beliefs as well as experience with diverse populations is a real benefit.

Job Duties:

The Donor Support Coordinator screens patient medical and social history with nurses, family members, administrative personnel and technicians; donor case management, customer service, adherence to policy, bulletins and advisories; document accurately, thoroughly, timely, and professionally according to department procedures; coordinates and dispatches technician teams; Obtains and verifies the legal consent. Communicates and guides next of kin family members providing information about the gift of donation immediately after the loss of a loved one.

Qualifications:

• Bachelor’s Degree or higher preferred
• Excellent verbal communication and written skills
• Basic computer literacy with a minimum typing speed of 25 wpm
• Definitive Team Player
• Knowledge, work, and life experience to connect with families in a meaningful way
• Must demonstrate and draw from experiences, this is not an entry level

Organ Referral/Preservation Coordinator-Organ Services Department:

Night Shift

As an Organ Referral/Preservation Coordinator you may play a dual role and be responsible for maximizing the organ referral and evaluation process in collaboration with the advisor on call (AOC), organ recovery coordinator (ORC), donation and family advocate (DFA), hospital staff, physicians, and medical director as needed. Primary role will be in referral intake/organ allocation desk.

The ORPC is responsible for responding to heart beating ventilated referrals, assessing organ donor suitability, and enhancing the donation process. The ORPC is responsible for maintaining donor records, assisting hospital development with post-donor hospital communication, providing donor family support, and communication in conjunction with donor family advocate services.

For potential organ donors, the ORPC is responsible for facilitating family approach regarding donation and obtaining informed consent, in collaboration with the ORC and DFA staff if available, as well as performing the medical and social history interview.  Also, informing the donor family of donor designation and providing support to the family to proceed with the donor’s wishes. This includes collaborating with hospital staff to determine appropriate timing for family counseling and approach.

The ORPC may also be responsible for the procurement, preservation and packaging of cadaveric organs in the operating room on heart beating and asystolic donors. Performs pre-recovery lymph node biopsies on cadaveric organ donors. Conducts machine preservation of kidneys taken from asystolic donors.

Skills:

  • Excellent human relations and oral/written communication skills
  • Provides hospital development education, OR and/or referral response
  • Shows clinical, communication, and professional growth
  • Answer telephones
  • Input data into computer programs
  • Maintain logs
  • Maintain patient charts
  • Ability to support Donor Network’s mission, vision, and values by exhibiting the following behaviors:  excellence and competence, collaboration, innovation, respect, dedication, personalization, commitment to our community, accountability, and ownership.

Requirements:

  • 3 ‑ 5 Years, tissue/ocular recovery
  • Bachelor’s Degree preferred or medical certification, Licensure/Registration, Surgical Technician, Associate’s Degree, EMT-P, LPN, RT,RN,  previous OPO experience, previous ocular or tissue recovery experience.
  • Operating room / Surgical scrub or medical field/medical terminology field
  • 2 ‑ 3 Years surgical experience
  • 1 year experience in the medical field/medical terminology or new graduate RN.
  • Shares 24-hour “on-call” responsibility on a rotating basis with other organ recovery coordinators.
  • Responds within the established timeframe to potential donor referrals.
  • Carries a functioning mobile phone while on call.
  • Is prepared on a daily basis, with all of the necessary supplies, to perform and complete organ donor cases when on call.
  • Owns or has unlimited access to a motor vehicle while on call.

Organ Referral/Preservation Coordinator-Organ Services Department:

Day Shift

As an Organ Referral/Preservation Coordinator you may play a dual role and be responsible for maximizing the organ referral and evaluation process in collaboration with the advisor on call (AOC), organ recovery coordinator (ORC), donation and family advocate (DFA), hospital staff, physicians, and medical director as needed. Primary role will be in referral responded/organ allocation desk. 

The ORPC is responsible for responding to heart beating ventilated referrals, assessing organ donor suitability, and enhancing the donation process. The ORPC is responsible for maintaining donor records, assisting hospital development with post-donor hospital communication, providing donor family support, and communication in conjunction with donor family advocate services.

For potential organ donors, the ORPC is responsible for facilitating family approach regarding donation and obtaining informed consent, in collaboration with the ORC and DFA staff if available, as well as performing the medical and social history interview.  Also, informing the donor family of donor designation and providing support to the family to proceed with the donor’s wishes. This includes collaborating with hospital staff to determine appropriate timing for family counseling and approach.

Organ Referral/Preservation Coordinator-Organ Services Department:

Day Shift

As an Organ Referral/Preservation Coordinator you may play a dual role and be responsible for maximizing the organ referral and evaluation process in collaboration with the advisor on call (AOC), organ recovery coordinator (ORC), donation and family advocate (DFA), hospital staff, physicians, and medical director as needed. Primary role will be in referral responder.

The ORPC is responsible for responding to heart beating ventilated referrals, assessing organ donor suitability, and enhancing the donation process. The ORPC is responsible for maintaining donor records, assisting hospital development with post-donor hospital communication, providing donor family support, and communication in conjunction with donor family advocate services.

For potential organ donors, the ORPC is responsible for facilitating family approach regarding donation and obtaining informed consent, in collaboration with the ORC and DFA staff if available, as well as performing the medical and social history interview.  Also, informing the donor family of donor designation and providing support to the family to proceed with the donor’s wishes. This includes collaborating with hospital staff to determine appropriate timing for family counseling and approach.

The ORPC may also be responsible for the procurement, preservation and packaging of cadaveric organs in the operating room on heart beating and asystolic donors. Performs pre-recovery lymph node biopsies on cadaveric organ donors. Conducts machine preservation of kidneys taken from asystolic donors.

Skills:

  • Excellent human relations and oral/written communication skills
  • Provides hospital development education, OR and/or referral response
  • Shows clinical, communication, and professional growth
  • Answer telephones
  • Input data into computer programs
  • Maintain logs
  • Maintain patient charts
  • Ability to support Donor Network’s mission, vision, and values by exhibiting the following behaviors:  excellence and competence, collaboration, innovation, respect, dedication, personalization, commitment to our community, accountability, and ownership.

Requirements:

  • 3 ‑ 5 Years, tissue/ocular recovery preferred
  • Bachelor’s Degree preferred or medical certification, Licensure/Registration, Surgical Technician, Associate’s Degree, EMT-P, LPN, RT,RN,  previous OPO experience, previous ocular or tissue recovery experience.
  • Operating room / Surgical scrub or medical field/medical terminology field
  • 2 ‑ 3 Years surgical experience
  • 1 year experience in the medical field/medical terminology or new graduate RN.
  • Shares 24-hour “on-call” responsibility on a rotating basis with other organ recovery coordinators.
  • Responds within the established timeframe to potential donor referrals.
  • Carries a functioning mobile phone while on call.
  • Is prepared on a daily basis, with all of the necessary supplies, to perform and complete organ donor cases when on call.
  • Owns or has unlimited access to a motor vehicle while on call

 

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